Tax Office Operations Manager

4 weeks ago


Ballwin, Missouri, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail tax office, you will be responsible for leading daily activities, ensuring quality standards, and delivering exceptional client experiences.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in executing Service Standards and client service experiences
  • Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines
  • Provide phone coverage and engage with clients to deliver outstanding experiences
  • Lead daily huddles and communicate essential information to office associates

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule

About H&R Block:

We believe in the power of people helping people and strive to create an environment where everyone feels safe to bring their authentic self to work. We are committed to building a connected culture, valuing diversity and inclusion, and making everyone feel like they belong.

Why Work for Us:

We offer a range of benefits to support our associates' total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services. We are an equal opportunity employer and welcome diversity in the workplace.


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