Block Advisors Multi-Unit Team Leader
4 weeks ago
As a Multi-Unit Team Leader at H&R Block, you will be responsible for leading a team of associates across multiple offices. Your primary goal will be to deliver an exceptional client experience while achieving growth objectives for the offices under your supervision.
Key Responsibilities
- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Build an engaging team environment across all offices by training and coaching associates while holding them accountable to execute on Service Standards and recognizing outstanding associate contributions
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
- Assist the DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
- Travel between offices as required
- May prepare up to 75 tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements
- People management experience, with the demonstrated ability to grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
- Computer proficient with the ability to use MS Office
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)
About H&R Block
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.
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