IT Support Specialist

4 days ago


Danvers, Massachusetts, United States Merge IT LLC Full time
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person.
  • Analyze and resolve complex technical issues related to desktop computer systems, software, and hardware.
  • Perform routine maintenance tasks to ensure smooth operation of computer systems.
  • Collaborate with other IT professionals to resolve technical issues and improve overall system performance.
  • Stay up-to-date with the latest technology trends and advancements in the field.

Requirements:

  • 2+ years of experience in a technical support role.
  • Advanced knowledge of Windows desktop operating systems.
  • Ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software.
  • Intermediate knowledge of LAN environments and communication protocols.
  • Excellent problem-solving skills and ability to work independently.

About Merge IT LLC:

Merge IT LLC is a leading provider of IT talent solutions for Fortune 100 clients. We are committed to delivering top-quality IT professionals who can meet the unique needs of our clients.



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