Desktop Support Specialist

4 weeks ago


Danvers, Massachusetts, United States Pan Asia Resources Full time
Job Description

At Pan Asia Resources, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Provide complex technical support and planning for end-user touch points of the distributed computer environment.
  • Perform analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies.
  • Coordinate and plan horizontal network cable management processes, including installation, moves, adds, changes, and repairs.
  • Provide technical input to the Desktop Services team and assume a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Work independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Requirements
  • 2+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of Apple Mac systems.
  • Advanced ability to perform complex troubleshooting/analysis of PC hardware, operating systems, and office automation software.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain-related administrative tasks.
  • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 2007, Windows 10), and office automation software.
Preferred Qualifications
  • College degree in Business or Computer Science.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your application.


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