Customer Service Representative

23 hours ago


Lake Wales, Florida, United States Bok Tower Gardens Inc Full time
About the Role

At Bok Tower Gardens Inc, we are seeking a highly motivated and customer-focused individual to join our team as a Café Crew Member. This role is responsible for providing exceptional service to our visitors, ensuring a positive experience that exceeds their expectations.

Key Responsibilities
  • Maintain a clean and welcoming environment in the café, including the display case, counters, and tables.
  • Greet and interact with customers in a friendly and professional manner, answering questions about menu items and promotions.
  • Process cash register transactions accurately and efficiently, handling cash, credit card payments, and providing change as needed.
  • Prepare and serve food and beverages, following recipes and presentation standards to ensure high-quality products.
  • Maintain accurate records of sales, inventory, and supplies, reporting any discrepancies or issues to management.
  • Participate in visual merchandising and display activities to create an attractive and inviting atmosphere.
  • Collaborate with colleagues to achieve sales goals, maintain a clean and safe work environment, and support special events and promotions.
Requirements and Qualifications
  • High school diploma or equivalent preferred; previous experience in the food service industry is a plus.
  • Good communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to lift up to 25 pounds, stand for long periods, and move quickly and safely around the café.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Prioritizes quality, safety, and customer satisfaction, adhering to company policies and procedures.
  • Excellent time management and organizational skills, with attention to detail and follow-through on tasks.

Salary: $45,000 - $55,000 per year.

Location: Bok Tower Gardens Inc.



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