Customer Service Professional

12 hours ago


Lake Wales, Florida, United States U-Haul Full time
Job Overview
The Customer Service Representative role at U-Haul offers an exciting opportunity to work in a dynamic environment where you will be the face of our exceptional service. As a representative, you will play a key part in ensuring customers receive top-notch assistance on their journeys by inspecting and maintaining equipment. Your responsibilities will include assisting customers, utilizing up-to-date technology to dispatch and return equipment, and participating in ongoing continuous education through U-Haul University.

About the Role
This position comes with an estimated $35,000 - $45,000 per year salary based on location. In addition to competitive pay, we offer a range of benefits including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.

Responsibilities
Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment). Drive a forklift (certification offered through U-Haul upon employment). Other duties as assigned.

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