Client Engagement Specialist

4 days ago


Union, Kentucky, United States SwitchList Full time

About the Role:

This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist, we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start-up company are paramount.

Key Responsibilities:

  • Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product.
  • Responsible for writing and optimizing customer engagement email sequences in Hubspot.
  • Create the majority of content for our support/help desk.
  • Own the customer webchat channel.
  • Manage and optimize your time across several different initiatives.
  • Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs.
  • Assistance with marketing campaigns and generating word-of-mouth referrals.
  • Consistently provide customer feedback.

Candidate Profile:

We are looking for a highly motivated and experienced professional with a strong background in sales, account management, and/or client support. The ideal candidate will have:

  • Bachelor's degree preferred (or relevant work experience).
  • 3+ years in sales, account management, and/or client support.
  • Experience with modern CRM tools (preferably Hubspot) and G Suite.
  • Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired.
  • Some experience hosting webinars.
  • Dynamic, consultative approach to finding solutions.
  • Adaptable and flexible in a fast-paced, dynamic environment.
  • Demonstrated excellence with verbal and written communications and time management.


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