Client Engagement Specialist
4 days ago
About the Role:
This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist, we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start-up company are paramount.
Key Responsibilities:
- Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product.
- Responsible for writing and optimizing customer engagement email sequences in Hubspot.
- Create the majority of content for our support/help desk.
- Own the customer webchat channel.
- Manage and optimize your time across several different initiatives.
- Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs.
- Assistance with marketing campaigns and generating word-of-mouth referrals.
- Consistently provide customer feedback.
Candidate Profile:
We are looking for a highly motivated and experienced professional with a strong background in sales, account management, and/or client support. The ideal candidate will have:
- Bachelor's degree preferred (or relevant work experience).
- 3+ years in sales, account management, and/or client support.
- Experience with modern CRM tools (preferably Hubspot) and G Suite.
- Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired.
- Some experience hosting webinars.
- Dynamic, consultative approach to finding solutions.
- Adaptable and flexible in a fast-paced, dynamic environment.
- Demonstrated excellence with verbal and written communications and time management.
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