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Spa Operations Manager
2 months ago
As the Spa Manager at Revitalize U, you will be responsible for creating a serene and rejuvenating environment for our guests. Your expertise will be instrumental in shaping exceptional experiences that exceed our guests' expectations.
Key Responsibilities- Oversee the day-to-day operations of the spa, ensuring seamless execution of scheduling, facility management, and health and safety regulations.
- Deliver exceptional customer service by addressing client needs and resolving issues promptly.
- Develop and manage the spa's budget, setting financial goals, monitoring expenditures, and implementing plans to increase profitability.
- Manage spa supplies, products, and equipment inventory, maintaining adequate stock levels and ordering new supplies as needed.
- Create and execute marketing and promotional strategies to attract new clients and retain existing ones.
- Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene.
- Develop efficient work schedules for staff and ensure adequate staffing to meet customer demand.
- Degree or certification in hospitality management, business administration, or a related field.
- Five years of work experience as a spa manager or similar role.
- Outstanding customer service skills.
- Leadership and team management experience.
- Ability to understand and create financial reports, budgeting, and marketing strategies.
At Revitalize U, we strive to provide an all-inclusive cosmetic experience that sets the standard for quality. Our team combines the latest training and experience to deliver exceptional results.