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Junior Helpdesk Specialist

1 month ago

St Louis, Missouri, United States Chenega Corporation Full time
Job Summary

We are seeking a highly skilled and motivated Junior Helpdesk Specialist to join our team at Chenega Corporation. As a Junior Helpdesk Specialist, you will provide exceptional customer service and technical support to our clients, resolving issues and answering questions related to computer systems, hardware, and software.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, and chat
  • Respond to queries, run diagnostic programs, and determine and implement solutions to resolve issues
  • Assist in creating and managing tickets in our incident management system
  • Utilize Attempt First Call Resolution (FCR) for all requests received
  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution
Requirements
  • Bachelor's Degree or equivalent experience in Information Technology
  • Operational experience with ServiceNow
  • Experience within the Intelligence Community
  • Ability to obtain DoD 8140 (formerly M) clearance
  • TS/SCI clearance required
  • Ability to obtain CI Poly clearance
What We Offer

At Chenega Corporation, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth, as well as a positive and supportive work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our Talent Acquisition Team.