Junior Helpdesk Specialist
21 hours ago
We are seeking a highly skilled and motivated Junior Helpdesk Specialist to join our team at Chenega Corporation. As a Junior Helpdesk Specialist, you will provide exceptional customer service and technical support to our clients, resolving issues and answering questions related to computer systems, hardware, and software.
Key Responsibilities- Provide technical assistance and support to customers via phone, email, and chat
- Respond to queries, run diagnostic programs, and determine and implement solutions to resolve issues
- Assist in creating and managing tickets in our incident management system
- Utilize Attempt First Call Resolution (FCR) for all requests received
- Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution
- Bachelor's Degree or equivalent experience in Information Technology
- Operational experience with ServiceNow
- Experience within the Intelligence Community
- Ability to obtain DoD 8140 (formerly M) clearance
- TS/SCI clearance required
- Ability to obtain CI Poly clearance
At Chenega Corporation, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth, as well as a positive and supportive work environment.
How to ApplyIf you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our Talent Acquisition Team.
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