Customer Service Representative

3 days ago

Plymouth Meeting, Pennsylvania, United States Zoom Drain Full time

About Zoom Drain

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and cross-training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom Drain, a challenging environment with plenty of opportunity awaits.

The Service Coordinator Role

Our Service Coordinators are the lifeblood of our business. Everything starts with them. Customers get their first impressions of Zoom Drain the moment the interaction begins. Service Coordinators at Zoom Drain are engaged and compassionate to our customers' needs.

Responsibilities

  • Preventative maintenance by making proactive outreach and scheduling with current clients.
  • Effectively manage incoming interactions.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/team performance targets and interaction handling quotas.
  • Communicate and schedule with customers per their requirements.
  • Assign work orders based on priority to the available workforce.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.

Requirements

  • Strong interaction handling skills and active listening.
  • Strong computer skills, including Google Drive, Sheets, and Docs.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Ability to remain calm in stressful situations.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Someone who can withstand a great personality in interactions - We want the customer to see your smile through the interaction.
  • Spanish-speaking/bilingual is a plus.
  • Must live within a reasonable distance of our place of business.

What We Offer

  • Full-time or Part-time availability.
  • Medical Benefits (for Full-time employees).
  • Weekly Pay.
  • Bonus Opportunities.
  • Paid Sick Days / PTO / Holidays (for Full-time employees).
  • Recognition & Rewards.
  • Positive Team Atmosphere.
  • Zoom Drain Team Events.

Compensation

  • $ an hour depending on experience.

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