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Guest Services Representative

2 months ago

Plymouth Meeting, Pennsylvania, United States Concord Hospitality Full time
Front Desk & Guest Services

Compensation: $18.00 per hour.

We are seeking individuals who are passionate about providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact most frequently with our guests. Your role is crucial to shaping the overall experience for our visitors. Your proactive, responsive, and caring nature will make a significant impact. If you thrive on engaging with others and possess a friendly demeanor along with a strong sense of responsibility, this position is ideal for you. At Concord Hospitality, we foster a positive company culture where every team member is valued and treated with respect.

Key Responsibilities:

As a Front Desk Clerk or Guest Services Representative, your primary responsibility is to ensure our guests receive the highest level of hospitality by:
  • Providing efficient, courteous, and professional assistance to guests at all times.
  • Maintaining exceptional service standards and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling protocols as established by Concord.
  • Managing guest mail and messages with utmost respect for privacy and professionalism.
  • Being knowledgeable about the hotel brand and various programs (including travel programs and special offers).
  • Communicating effectively with various departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk support.
  • Having comprehensive knowledge of hotel safety and emergency procedures.
Here are some reasons our associates appreciate working with us:

Benefits (For Full-Time Associates Only)

We offer competitive compensation. Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, as well as training, development, and career advancement opportunities.

Why Choose Concord?

Our culture is built on five Cornerstones that serve as our foundation: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a positive work environment for our associates and strive to recruit the best talent in the industry. At Concord, you will experience a culture where you are valued, and our Associate First policy is integral to our operations. Utilize your hospitality skills with a company that genuinely cares about your growth and development. We engage in various enjoyable activities on property to foster connections with our associates and demonstrate our commitment to their well-being.

If you are looking for a role that offers growth and the opportunity to be part of a dynamic team, this position may be the right fit for you. We proudly uphold our status as an EEO employer M/F/D/V and maintain a drug-free workplace.