Key Carrier Specialist

3 days ago


Sacramento, California, United States Save Mart Supermarkets Full time
About Us

The Save Mart Companies is a leading food retailer in California and Nevada, operating several well-known brands, including Save Mart, Lucky, Lucky California, and Food Maxx. Our company is headquartered in the heart of Stanislaus County, a vibrant community with a rich history, educational opportunities, and a diverse cultural landscape.

Job Summary

The Key Carrier Specialist is a critical role that oversees front-end operations and customer service in the absence of the Assistant Center Store Manager. This position ensures optimal performance, productivity, and compliance, while directing team members in the Front-End and Center Store departments. The Key Carrier Specialist is responsible for cash handling procedures, customer service, and maintaining a culture reflective of The Save Mart Companies' mission statement and winning behaviors.

Key Responsibilities and Accountabilities
  • Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service.
  • Manage front-end performance and productivity, including over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, and other key metrics.
  • Directly lead Clerks and Clerk's Helpers, focusing on accountability and achieving high levels of business performance in assigned areas.
  • Ensure that front-end and parking lot conditions meet company standards, including check stand merchandising, floors, cleanliness, shopping carts, and bags.
  • Perform store balancing and bookkeeping functions to enhance the shopping experience.
  • Monitor customer experience on the front-end and perform other duties as assigned.
Requirements
  • Minimum age requirement: 18 years.
  • Good communication and interpersonal skills.
  • Good training skills.
  • Strong skills in supervision and coordination.
  • Good counting and math skills.
  • Ability to read and write to accurately complete all documentation.
  • Knowledge of Front-end operations and check stand procedures.
  • Knowledge of compliance and basic applicable contract/work rules.
Education and Experience

High School Diploma (or G.E.D.) or additional job experience. One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience.

Competencies
  • Customer Focus.
  • Quality/Quantity of Work.
  • Personal/Interpersonal Skills.


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