Customer Service Ambassador
1 month ago
Serenity Healthcare is seeking a compassionate and patient-focused Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in providing exceptional patient care and education on our innovative treatments.
Key Responsibilities- Answer patient calls, emails, and questions with empathy and understanding
- Complete new patient intakes to facilitate their healing journey
- Ensure compliance with HIPAA regulations and maintain confidentiality
- Solve problems and educate patients about TMS and Ketamine treatments
- Coordinate with clinics to ensure seamless patient care
- Perform other relevant duties as needed
- High School Diploma or equivalent
- Strong patient-first mindset and excellent communication skills
- Previous customer service experience required
- Basic math skills and ability to work with confidential information
- Passionate about making a difference in the lives of others
- Accelerated career growth opportunities in the healthcare industry
- Competitive benefits package, including medical, dental, and vision insurance
- 20 days of paid time off annually, plus 10 holidays
- Access to Serenity's treatment options and corporate amenities
- Open to full-time or part-time positions
About Serenity Healthcare
We are a leader in the field of healthcare technology, dedicated to providing innovative solutions for mental health challenges. Our team is passionate about making a difference in the lives of others and is committed to delivering exceptional patient care.
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