Customer Service Ambassador

1 month ago


Atlanta, Georgia, United States Serenity Healthcare Full time
About the Role

Serenity Healthcare is seeking a compassionate and patient-focused Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in providing exceptional patient care and education on our innovative treatments.

Key Responsibilities
  • Answer patient calls, emails, and questions with empathy and understanding
  • Complete new patient intakes to facilitate their healing journey
  • Ensure compliance with HIPAA regulations and maintain confidentiality
  • Solve problems and educate patients about TMS and Ketamine treatments
  • Coordinate with clinics to ensure seamless patient care
  • Perform other relevant duties as needed
Requirements
  • High School Diploma or equivalent
  • Strong patient-first mindset and excellent communication skills
  • Previous customer service experience required
  • Basic math skills and ability to work with confidential information
  • Passionate about making a difference in the lives of others
What We Offer
  • Accelerated career growth opportunities in the healthcare industry
  • Competitive benefits package, including medical, dental, and vision insurance
  • 20 days of paid time off annually, plus 10 holidays
  • Access to Serenity's treatment options and corporate amenities
  • Open to full-time or part-time positions

About Serenity Healthcare

We are a leader in the field of healthcare technology, dedicated to providing innovative solutions for mental health challenges. Our team is passionate about making a difference in the lives of others and is committed to delivering exceptional patient care.



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