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Service Coordinator

2 months ago

Culver City, California, United States SSD Alarm Full time

About SSD Alarm

We are a leading provider of integrated security and fire solutions in the U.S., with over 50 years of experience. Our company has grown to become one of the most respected providers in the industry, serving commercial, retail, residential, and Fortune 100 clients. We pride ourselves on technical expertise and service excellence.

Service & Install Coordinator Role

We are seeking an experienced Service & Install Coordinator to join our team in Culver City, CA. The successful candidate will be responsible for attending to a high volume of calls, scheduling service and installation appointments, implementing problem resolution with customers, and coordinating and monitoring technician's schedules. The ideal candidate will be highly organized, able to multi-task in a fast-paced environment, and possess strong written and verbal communication skills.

Key Responsibilities

  • Dispatch and schedule service and installation appointments
  • Implement problem resolution with customers
  • Coordinate and monitor technician's schedules
  • Maintain a high level of professionalism and deliver excellent customer service

Requirements

  • Prior experience in dispatching/scheduling
  • Customer service oriented and thrives in a team environment
  • Analytical and detailed with a sense of urgency
  • Highly organized and ability to multi-task in a fast-paced environment
  • Strong written and verbal communication skills

Benefits

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations.

*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.