Care Coordinator

3 weeks ago


Culver City, California, United States Aveanna Full time
Aveanna Care Coordinator Job Description

The Aveanna Care Coordinator plays a vital role in ensuring the efficient operations of AveannaCare. This position is responsible for assisting users by email, phone, computer, or in-person, providing exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide.

Key Responsibilities:
  • Adhere to Aveanna Core Values
  • Receive and handle incoming calls
  • Maintain and review punch and attendance entries within AveannaCare
  • Maintain and update Employee & Client Service Accounts in AveannaCare
  • Run AveannaCare reports and process data imports as needed
  • Adhere to payroll / billing cut offs and deadlines
  • Follow up with regional centers, families, and care providers as needed
  • Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
  • Resolve payroll / punch issues or concerns
  • Analyze, identify and resolve issues relating to AveannaCare
  • Use professional communication and conflict resolution techniques as required
  • Evaluate data issues, report feedback and observations in determining task priorities
Requirements:
  • Bachelor's degree preferred, but not required
  • Minimum of one year of payroll and/or customer service experience within the last four years
  • Excellent interpersonal skills; self-driven, motivated and results oriented
  • Strong analytical and judgment skills
  • Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna's proprietary software
  • Ability to successfully handle multiple tasks simultaneously; strong organizational skills
  • Thrive in a fast-paced environment
  • Bilingual in Spanish, preferred

Aveanna offers competitive pay and benefits, opportunities for career growth and advancement, and a supportive team environment. If you're passionate about helping others and want to be part of a growing company, this is the place for you.


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