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Healthcare Receptionist

1 month ago

Upper Marlboro, Maryland, United States PRESTIGE HEALTHCARE RESOURCES INC Full time
Job Title: Front Desk Receptionist

We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at Prestige Healthcare Resources Inc. As a key member of our behavioral health team, you will be responsible for delivering exceptional customer service while ensuring clinic workflow efficiency.

Key Responsibilities:

  • Model excellent customer service and professionalism, maintaining a positive attitude with participants and colleagues.
  • Oversee day-to-day operations of the front desk and common areas, ensuring a welcoming environment.
  • Greet and check in clients and visitors, providing assistance as needed.
  • Answer and route all incoming calls and messages to the appropriate staff members.
  • Prepare for client visits, including payment collection, demographic updates, and paperwork completion.
  • Process new client referrals via phone or in-person and verify client insurance benefits and authorizations.
  • Schedule and manage the calendars of therapists, nurse practitioners, and psychiatrists.
  • Close out discharged cases and handle related correspondence, such as mailing discharge letters.
  • Manage medical records requests for clients and third parties and create new client charts as necessary.
  • Maintain inventory of office supplies, anticipating needs and replenishing stock as required.
  • Complete assigned reports, including provider productivity and schedule auditing, while supporting various behavioral health teams with reporting needs.
  • Audit scheduled appointments weekly to ensure provider credentials match client needs.
  • Coordinate security for guest and vendor visits, and manage deliveries and incoming/outgoing mail/packages.
  • Assist with meetings and activities, including setup, cleanup, and catering arrangements as needed.
  • Monitor and maintain daily sign-in sheets, conference room schedules, and ensure the office remains neat and organized.
  • Foster positive relationships with vendors and collaborate effectively with the Operations Team on additional tasks.
  • Maintain knowledge of company services, surrounding vendors/agencies, and ensure proper upkeep of office areas.

Requirements:

  • High School Diploma required; Associate's degree preferred.
  • A minimum of two years of administrative experience in a physician's office or similar setting; experience in a behavioral healthcare environment is a plus.
  • Proficiency in MS Office (Word, Outlook, Excel, Adobe) and ability to navigate web-based applications.

Work Environment:

  • Must be available to open the office by 8:30 AM and close it at 5:00 PM.
  • Occasional availability to work before and after regular business hours as needed.
  • Must be punctual, reliable, and prepared for daily responsibilities.

Prestige Healthcare Resources Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.