Front Office Representative

2 weeks ago


Upper Marlboro, Maryland, United States Staff My Agency Full time
Customer Service Representative

We are seeking a talented and caring professional to join our team as a Customer Service Representative. As a representative, you will work to inspire customer loyalty and enhance the overall State Farm Insurance customer experience.

Responsibilities:
  • Answer phones and greet clients in a friendly and professional manner.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
What We Offer:
  • Hourly pay based on licenses and experience.
  • Annual bonus.
  • Generous commission schedule for sales.
  • Paid time off (vacation and personal days).
  • Health, Dental, and Vision benefits.
  • 401k retirement plan.
  • Valuable experience and growth potential.
Requirements:
  • Customer Service and/or Sales experience preferred.
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and detail-oriented.
  • Proactive in problem-solving and able to work in a team environment.
  • Ability to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers.
  • Property Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).


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