Healthcare Receptionist

Job Summary:

Prestige Healthcare Resources Inc is seeking a highly skilled and experienced Front Desk Receptionist to join our team. As a vital member of our behavioral health team, you will be responsible for delivering exceptional customer service while ensuring clinic workflow efficiency.

Key Responsibilities:

• Provide outstanding customer service to clients and colleagues, maintaining a positive attitude and professionalism at all times.
• Oversee day-to-day operations of the front desk and common areas, ensuring a welcoming environment for clients and staff.
• Greet and check in clients and visitors, providing assistance as needed.
• Answer and route all incoming calls and messages to the appropriate staff members.
• Prepare for client visits, including payment collection, demographic updates, and paperwork completion.
• Process new client referrals via phone or in-person and verify client insurance benefits and authorizations.
• Schedule and manage the calendars of therapists, nurse practitioners, and psychiatrists.
• Close out discharged cases and handle related correspondence, such as mailing discharge letters.
• Manage medical records requests for clients and third parties and create new client charts as necessary.
• Maintain inventory of office supplies, anticipating needs and replenishing stock as required.
• Complete assigned reports, including provider productivity and schedule auditing, while supporting various behavioral health teams with reporting needs.
• Audit scheduled appointments weekly to ensure provider credentials match client needs.
• Coordinate security for guest and vendor visits, and manage deliveries and incoming/outgoing mail/packages.
• Assist with meetings and activities, including setup, cleanup, and catering arrangements as needed.
• Monitor and maintain daily sign-in sheets, conference room schedules, and ensure the office remains neat and organized.
• Foster positive relationships with vendors and collaborate effectively with the Operations Team on additional tasks.
• Maintain knowledge of company services, surrounding vendors/agencies, and ensure proper upkeep of office areas.

Requirements:

• High School Diploma required; Associate's degree preferred.
• A minimum of two years of administrative experience in a physician's office or similar setting; experience in a behavioral healthcare environment is a plus.
• Proficiency in MS Office (Word, Outlook, Excel, Adobe) and ability to navigate web-based applications.

Work Environment:

• Must be available to open the office by 8:30 AM and close it at 5:00 PM.
• Occasional availability to work before and after regular business hours as needed.
• Must be punctual, reliable, and prepared for daily responsibilities.

AAP/EEO Statement:

Prestige Healthcare Resources, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.