Customer Support Specialist

1 month ago


Mandan, North Dakota, United States Armor Animal Health Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer and Sales Support Representative to join our team at Armor Animal Health. As a key member of our sales and customer service team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Provide top-notch customer service through inbound and outbound calls, emails, and in-person interactions.
  • Assist outside sales reps and inside sales reps in driving sales for designated customers.
  • Process client transactions, including orders, quotes, returns, and credits.
  • Support store customers and provide clerical assistance as needed.
  • Record all interactions with clients in our customer relationship management system.
  • Promote sales blitzes, specials, and high-value niche products.
  • Monitor account payment status and adhere to accounting guidelines.
  • Generate revenue through new and repeat sales.
Requirements
  • 2-4 year degree or equivalent experience in agriculture or animal science.
  • Animal health knowledge and a background in livestock production-based agriculture.
  • Strong interpersonal skills and ability to handle difficult customers.
  • Excellent written and oral communication skills.
  • Proficient computer skills, including MS Office and customer/inventory database experience.
  • Ability to follow directions, prioritize work, and manage multiple projects.
What We Offer
  • Full-time employment with a competitive salary and full benefits package.
  • Opportunity to work in a dynamic and growing company.
  • Professional growth and development opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about animal health, we encourage you to apply for this exciting opportunity.



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