Implementation Specialist

2 weeks ago


Mandan, North Dakota, United States National Information Solutions Cooperative Full time
About the Role

National Information Solutions Cooperative (NISC) is a leading provider of software solutions for the utility and telecom industries. We are seeking a highly motivated and detail-oriented Implementation Specialist to join our Broadband Service Implementation team.

Key Responsibilities
  • Provide exceptional customer support to internal and external customers through various communication channels.
  • Assist customers with troubleshooting and ongoing support for our software solutions.
  • Follow up with customers on cases being researched by various support groups.
  • Communicate with external customers via email and other channels.
  • Post updates on the NISC Community forum.
  • Prepare and follow up on cases to resolution.
  • Follow up with customers on recommended changes or resolutions.
  • Assist with mass communications to customers.
  • Gather, maintain, and audit customer information in our configuration database.
  • Utilize support tools as directed.
  • Convey customer feedback to product development staff.
  • Assist in other support areas as needed.
Desired Skills and Experience
  • Basic knowledge of project management processes and theory.
  • Basic knowledge of service level management (SLM) best practices.
  • Excellent verbal and written communication skills.
  • Excellent presentation and training skills.
  • Excellent telephone etiquette and ability to deal effectively with customers.
  • Excellent research and problem-solving skills with a strong attention to detail.
  • Strong PC skills.
  • Ability to lead, influence, and teach others.
  • Ability to organize and prioritize tasks.
  • Ability to interact positively with internal and external contacts.
  • Ability to work independently and as part of a team.
Education and Certification
  • High school diploma or equivalency required.
  • Pursuing a bachelor's degree in a business-related field.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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