Implementation Specialist
2 weeks ago
National Information Solutions Cooperative (NISC) is a leading provider of software solutions for the utility and telecom industries. We are seeking a highly motivated and detail-oriented Implementation Specialist to join our Broadband Service Implementation team.
Key Responsibilities- Provide exceptional customer support to internal and external customers through various communication channels.
- Assist customers with troubleshooting and ongoing support for our software solutions.
- Follow up with customers on cases being researched by various support groups.
- Communicate with external customers via email and other channels.
- Post updates on the NISC Community forum.
- Prepare and follow up on cases to resolution.
- Follow up with customers on recommended changes or resolutions.
- Assist with mass communications to customers.
- Gather, maintain, and audit customer information in our configuration database.
- Utilize support tools as directed.
- Convey customer feedback to product development staff.
- Assist in other support areas as needed.
- Basic knowledge of project management processes and theory.
- Basic knowledge of service level management (SLM) best practices.
- Excellent verbal and written communication skills.
- Excellent presentation and training skills.
- Excellent telephone etiquette and ability to deal effectively with customers.
- Excellent research and problem-solving skills with a strong attention to detail.
- Strong PC skills.
- Ability to lead, influence, and teach others.
- Ability to organize and prioritize tasks.
- Ability to interact positively with internal and external contacts.
- Ability to work independently and as part of a team.
- High school diploma or equivalency required.
- Pursuing a bachelor's degree in a business-related field.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Implementation Specialist
2 weeks ago
Mandan, North Dakota, United States National Information Solutions Cooperative Full timeJob Title: Implementation SpecialistNational Information Solutions Cooperative (NISC) is a leading provider of enterprise-level software solutions for utilities and telecoms. We are seeking a highly motivated and detail-oriented Implementation Specialist to join our Professional Services team.Job Summary:The Implementation Specialist will work closely with...
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Implementation Specialist
1 week ago
Mandan, North Dakota, United States National Information Solutions Cooperative Full timeNational Information Solutions Cooperative (NISC) is a leading provider of enterprise-level software solutions for utilities and telecoms. We're seeking a highly motivated and detail-oriented individual to join our Professional Services team as an Implementation Specialist - Accounting.Key Responsibilities:Provide exceptional customer support to internal and...
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Implementation Specialist
1 month ago
Mandan, North Dakota, United States National Information Solutions Cooperative Full timeJob SummaryNational Information Solutions Cooperative (NISC) is seeking a highly motivated and detail-oriented Implementation Specialist to join our Broadband Customer Care & Billing Software team. As an Implementation Specialist, you will play a critical role in ensuring the successful implementation of our software solutions for our utility and telecom...
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Implementation Specialist
5 days ago
Mandan, North Dakota, United States NISC Full timeJob Summary:This is an entry-level role in the Professional Services division, working with our Financials solution. The position reports to the Professional Services Team Lead and involves moderate customer interaction.Key Responsibilities:Provide superior customer support to internal and external customers.Assist with email communication with external...
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Deaf Education Specialist
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Travel Nurse RN
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Travel Speech Language Pathologist
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Nurse Care Specialist
4 days ago
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Nurse Care Specialist
1 week ago
Mandan, North Dakota, United States Good Samaritan Society Full timeJob SummaryThe Good Samaritan Society is seeking a skilled Registered Nurse (RN) to join our team in providing high-quality care to our residents. As a RN, you will be responsible for utilizing the nursing process to provide individualized care, collaborating with residents and families, and working with inter-disciplinary colleagues to plan, implement, and...
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Sanitation Specialist
4 weeks ago
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Vehicle Restoration Technician
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Vehicle Restoration Technician
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RN Long Term Care Specialist
2 weeks ago
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