Customer Success Manager

1 week ago

New York, New York, United States S&P Global Full time

Position Overview

Grade Level: 09

Team Overview:

S&P Global Platts is in search of a Client Services Manager responsible for managing a designated client portfolio throughout the Latin American region. This role encompasses client assistance, onboarding processes, and the cultivation of strong relationships. The Client Services Manager collaborates closely with Commercial and Client Development teams to identify client needs and deliver valuable services.

This position offers the chance to take charge of your accounts and foster relationships with a diverse array of clients. It also provides an opportunity to deepen your understanding of energy commodities, pricing evaluations, and emerging sectors such as Energy Transition. You will have the chance to build a personal network with commodity analysts, traders, and senior executives.

Key Responsibilities:

  • Provide on-site assistance, conduct product training, and ensure the seamless integration of Platts services into customer workflows, aiming to deliver exceptional customer service as a key differentiator. Documentation in Salesforce is mandatory for all value-added services.
  • Stay informed on current commodity news and partner platforms, serving as a team advocate.
  • Collaborate with Commercial and other teams to address client requirements, deliverables, and feedback.
  • Contribute to the growth of S&P Global Platts by working alongside the Commercial team.
  • Oversee client onboarding, product training, relationship management, and client deliverables. Work in partnership with Client Service, Editorial, Product, Marketing, and other global teams to find client solutions.
  • Travel to meet clients to gain insights into their perspectives and relay feedback internally as needed. Work with global Client Service teams to share best practices and lessons learned.

Qualifications:

Essential Requirements:

  • Bachelor's Degree from an accredited institution.
  • Proficient in English, both written and spoken.
  • Proficient in Spanish, both written and spoken.
  • A minimum of 3 years of relevant industry experience (finance, banking, or trading).

Preferred Qualifications:

  • Experience in client support and/or sales interactions.
  • A proactive individual who is organized and ready to manage a portfolio of clients.
  • Strong time management and prioritization skills, capable of handling multiple client requests, including product demonstrations and training.
  • Ability to conduct effective individual and group training sessions at all organizational levels.
  • Knowledge of energy, commodities, and financial markets.
  • Willingness to travel approximately 40% of the time to meet clients.
  • Familiarity with CRM systems (Salesforce), Excel, Quip, Zoom, and Teams.
  • Understanding of APIs and technology.

About S&P Global Commodity Insights:

At S&P Global Commodity Insights, we provide a comprehensive perspective on global energy and commodities markets, empowering our clients to make informed decisions and create sustainable value.

We act as a vital connector, bringing together thought leaders, market participants, governments, and regulators to collaboratively develop solutions that drive progress. Our coverage spans oil and gas, power, chemicals, metals, agriculture, and shipping, all crucial for navigating the Energy Transition.

Our Commitment:

We are dedicated to fostering a diverse and inclusive workplace where every individual can thrive. Our values of integrity, discovery, and partnership guide our efforts to empower our workforce and serve our communities effectively.

Benefits:

  • Comprehensive health and wellness programs.
  • Generous time-off policies to ensure work-life balance.
  • Access to continuous learning resources for career development.
  • Competitive compensation and retirement planning options.
  • Family-friendly benefits to support employees and their families.
  • Additional perks that enhance the overall employee experience.

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