Senior Product Support Specialist

7 days ago


Issaquah, Washington, United States Siemens Medical Solutions USA, Inc Full time

At Siemens Healthineers, we are committed to pioneering breakthroughs in healthcare. As a Senior Product Support Specialist, you will play a critical role in ensuring the smooth operation of our Ultrasound platforms.

You will be responsible for providing logistical product support, working closely with the Serviceability team and cross-functional members to ensure the timely delivery of spare parts and product updates. Your expertise will be essential in sustainment of these parts throughout the product lifecycle.

In this senior role, you will assume a lead position within the team and become a process expert, providing support and training to team members as needed. You will also be responsible for identifying opportunities for improving processes, product quality, and costs in close alignment with partners and stakeholders.

As a member of our global team, you will be part of a diverse and dynamic environment with opportunities to grow personally and professionally. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide logistical product support for assigned Ultrasound platforms
  • Work closely with the Serviceability team and cross-functional members to ensure timely delivery of spare parts and product updates
  • Sustainment of parts throughout the product lifecycle
  • Identify opportunities for improving processes, product quality, and costs

Requirements:

  • Experience in product support or logistics
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment


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