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Customer Experience Associate I

2 months ago

Richmond, Virginia, United States Conduent Business Services Full time

About Conduent Business Services

We are a leading provider of business process services and solutions, delivering mission-critical services to Fortune 100 companies and governments. Our dedicated associates work together to create exceptional outcomes for our clients and the millions of people who count on them.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate I. In this role, you will be responsible for handling and responding to incoming inquiries from providers, delivering exceptional customer service and support.

Key Responsibilities

  • Handle and respond to incoming inquiries from providers in a professional and timely manner
  • Manage and resolve customer issues and concerns in accordance with department policies and procedures
  • Provide accurate and helpful information to customers, using standard scripts and established guidelines
  • Escalate issues to senior levels as needed, based on complaints or concerns
  • Perform routine call center activities, including data entry and updates
  • Communicate effectively with customers, using a warm and empathetic tone

Requirements

  • High school diploma or equivalent required
  • Customer service or call center experience preferred
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.