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Tenant Services Associate

2 months ago

San Diego, California, United States Gardencommunitiesca Full time

Position Overview: Customer Service Specialist

The Customer Service Specialist plays a crucial role in ensuring tenant satisfaction and maintaining effective communication between residents and management. This position is responsible for addressing tenant inquiries and resolving disputes, thereby fostering a positive living environment.

  • Key Responsibilities:
  • Manage and respond to customer service correspondence, with a focus on resolving disputes from former residents.
  • Provide guidance and training to maintenance and leasing personnel to enhance service delivery.
  • Oversee the inventory of office supplies to ensure operational efficiency.
  • Alert the property manager regarding recurring tenant issues and challenging situations.
  • Assist in the processing of fire sprinkler insurance claims to ensure compliance and proper documentation.
  • Make necessary adjustments to resident accounts and past resident financial records.
  • Address inquiries related to security deposit reimbursements and provide clear information to residents.
  • Represent the company in small claims court when required.
  • Conduct research on unclaimed property and facilitate the reissuance of checks as needed.
  • Post rent credit adjustments to financial ledgers in a timely manner.
  • Support former residents and banking representatives in handling forgery claims.

Qualifications:

  • Exceptional interpersonal skills and the ability to manage relationships effectively.
  • Strong communication and leadership capabilities.
  • Results-oriented mindset with practical approaches to achieving organizational goals.
  • Ability to thrive in a dynamic work environment and meet tight deadlines.
  • Proficient in conflict resolution and dedicated to addressing concerns promptly.
  • Solid understanding of company policies and relevant legal frameworks.
  • Self-motivated individual with a strong sense of accountability.
  • Competence in planning, budgeting, and resource allocation.
  • Commitment to fostering a diverse and inclusive workplace.
  • Ability to handle sensitive information with confidentiality and discretion.