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Client Support Specialist
2 months ago
About Us:
Established in 1850, ManhattanLife Insurance and Annuity Company stands as one of the most trusted health and life insurance providers in the nation. With our main office located in Houston, TX, and several branches across the country, we have a long-standing history of delivering reliable services for over 174 years. We pride ourselves on offering competitive employee benefits, flexible working hours, and opportunities for professional growth.
Role Overview:
To enhance our service to over 1 million clients nationwide, we are in search of committed Customer Service Professionals for our Affordable Choice division. Your primary responsibility will be to handle incoming calls, ensuring top-notch service and effective solutions to customer inquiries.
Key Responsibilities:
- Respond to incoming calls efficiently while delivering exceptional service.
- Assess customer needs, investigate issues, and provide suitable resolutions.
Required Qualifications:
High School Diploma or equivalent (GED); Associate's Degree is preferred.
Skills and Competencies:
- A minimum of 3 years of experience in a call center environment, ideally within health or life insurance customer support.
- Strong communication skills coupled with active listening capabilities.
- Familiarity with various software applications, including Microsoft Office Suite, Microsoft Teams, and Zoom.
- Ability to manage time effectively and juggle multiple tasks.
- Competence in data analysis while maintaining a professional demeanor.
- Bilingual abilities, particularly in Spanish or other languages, are advantageous.
Travel Requirements:
This position does not necessitate travel.
Professional Growth:
- Establish annual goals for personal development and stay informed about industry trends.
- Embrace technology to foster both personal and professional advancement.
- Participate in evaluation processes aimed at continuous improvement.
Physical Requirements:
The role may involve prolonged periods of standing, walking, or sitting, as well as occasional lifting of office materials, up to 10 pounds. Reasonable accommodations are available for individuals with disabilities.
Work Environment:
Primarily based in an office setting, utilizing standard equipment such as computers and telephones. Reasonable accommodations are provided for individuals with disabilities.
Additional Responsibilities:
This job description may not encompass all duties. ManhattanLife reserves the right to assign additional responsibilities as necessary.
AAP/EEO Statement:
At ManhattanLife, we celebrate diversity and are dedicated to fostering an inclusive workplace. We are an equal opportunity employer and prohibit discrimination based on various factors. By embracing diversity, we aim to enhance customer service, drive innovation, and mitigate risks.
