Parking Services Representative

4 days ago


Charleston, West Virginia, United States AEG Full time

About the Role:

The Parking Services Attendant position is an exciting opportunity to join the AEG team as a key member of our parking staff. As a Parking Services Attendant, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.

Key Responsibilities:

  • Greet arriving and departing guests in a friendly and courteous manner.
  • Set up assigned parking areas as directed by Supervisor.
  • Direct vehicles into and out of parking areas, verifying customers have proper parking passes for VIP areas.
  • Perform vehicle counts on location throughout shift to ensure garage does not overfill available spaces.
  • Control traffic at entrances and exits as needed.
  • Maintain equipment and perform general maintenance tasks as directed by Supervisor.
  • Report accidents, incidents, or safety concerns to Supervisor immediately.
  • Communicate professionally with guests, clients, and teammates.
  • Provide directions to guests on where to park and answer any questions they may have.

Requirements:

  • Prior customer service experience (entry-level or supervisory) preferred.
  • Positive and professional attitude, with outstanding communication skills.
  • Ability to deal with uncooperative and/or intoxicated persons.
  • Required to work autonomously as well as in a team setting in a respectful and courteous manner.
  • Attention to detail and ability to adapt to changing and high-pressure situations.
  • Ability to remain calm and professional in all situations.
  • Ability to work in various weather conditions.
  • Ability to stand for long periods of time.
  • Aptitude to follow verbal/written directions.
  • Capability to show up to work as required on time.
  • Valid Driver's license or Identification Card.
  • Must pass background check.
  • Previous customer service experience, preferred.


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