Customer Relations Associate

4 weeks ago


Ronkonkoma, New York, United States Global Bill and Fulfill Associate Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Relations Associate to join our team at Global Bill and Fulfill Associate. The successful candidate will be responsible for facilitating the payment of and release of records to requestors, serving as an interface between Account Specialists and requestors to obtain and provide required information and documentation.

Key Responsibilities
  • Respond to customer inquiries through various communication channels
  • Handle mail and faxes, addressing and sending outgoing correspondence
  • Answer multi-phone lines to address requestor inquiries and voicemails
  • Contact requestors to obtain missing documents and process requests efficiently
  • Issue non-comply letters and proper service letters to inform requestors of incomplete requests
  • Accept revision requests on invoices and submit them to client account specialists for processing
  • Respond to portal inquiries, assist with document retrieval, and troubleshoot issues
  • Receive and return requestor phone calls and follow-up on customer letters
  • Investigate and research payment information, negotiate with requestors, and make payment arrangements
  • Perform various administrative functions, including recording changes in customer information and filing documents
Requirements
  • Associates Degree
  • Excellent communication and interpersonal skills
  • Superb detail orientation and organizational skills
  • Ability to be flexible and assist with miscellaneous projects as needed
  • Comfort utilizing and navigating various computer software programs


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