Technical Support Specialist
4 hours ago
Job Summary:
We are seeking a skilled Software Support Specialist to provide technical assistance to our employees and customers. As a Software Support Specialist, you will play a crucial role in maintaining our business systems, troubleshooting technical issues, and ensuring smooth operations across all departments.
Key Responsibilities:
Provide user support on Microsoft Dynamics 365 Finance & Operations and CE.
Provide technical support to end-users via Teams, telephone, email, or in person, resolving hardware, software, and network-related issues promptly and effectively.
Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals.
Collaborate with the IT team to deploy and manage software applications, updates, and patches across all systems.
Maintain accurate records of IT assets, including inventory, warranties, and service agreements.
Assist in the implementation of IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards.
Provide training and technical guidance to end-users on IT-related topics, including software applications, security protocols, and data management practices.
Collaborate with external vendors and service providers to resolve escalated technical issues and coordinate hardware repairs or replacements.
Stay informed about emerging technologies and trends in IT support, proactively recommending improvements to enhance efficiency and productivity.
Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
5+ years of hands-on experience in Helpdesk.
Extensive knowledge of Microsoft applications including Dynamics 365 F&O, CE, Power Platform, Power BI.
Working knowledge of Microsoft 365, Entra, Exchange, and Intune administration.
Ability to work independently and troubleshoot issues.
Strong attention to detail.
Ability to work on multiple projects efficiently.
Good communication skills and documentation of standard procedures.
Skills:
Organizational skills
Computer skills
Communication skills
Collaboration skills
Independent skills
Analytical skills
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