Lead Contents Technician

2 weeks ago

Lynnwood, Washington, United States Paul Davis Restoration of Greater Seattle Full time
Job Description

Paul Davis Restoration of Greater Seattle is seeking a highly skilled and experienced Contents Lead Technician to join our Emergency Services team. As a key member of our team, you will be responsible for leading and managing the contents process and the cleaning of all salvageable contents from a loss.

Key Responsibilities:

  • Lead a team of contents field staff in the cleaning and processing of customer contents
  • Develop and communicate all aspects of the cleaning workflow and processing
  • Responsible for equipment tracking, maintenance, and upkeep
  • Responsible for daily equipment and supply inventory sheets for each team
  • Complete supply orders for the contents division
  • Train and coach contents field staff
  • Submit weekly time sheets and coded job hours to the Mitigation Manager
  • Approve field staff hourly time cards on a weekly basis
  • Assist the Coordinator with daily schedule, dispatch, and supervision of contents and laundry assigned jobs
  • Complete initial inspections for new losses within the contents division
  • Complete estimates within our main estimating software for contents and laundry jobs
  • Supervise, lead, and coach field staff and sub-contractors
  • Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
  • Complete cleaning processes for both contents and structural damage assigned jobs
  • Reporting of inventory in our main operating system, RMS
  • Completion and filing of documentation on contents and laundry jobs
  • Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
  • Act as the main point of contact for the homeowners throughout assigned jobs
  • Maintain and create good relationships with insurance carriers and vendors
  • Complete work for catastrophic events
  • Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
  • Attend industry-related trainings
  • Other duties as assigned

Requirements:

  • High School Diploma or GED required
  • Two plus years of experience as a Field Staff member within the Mitigation Division
  • Experience with content processing procedures

Preferred Qualifications:

  • Associate Degree or Bachelor's Degree
  • IICRC certifications
  • One year of experience in a Supervisory/Leadership role

Physical Requirements:

  • Must be able to stay in a stationary position up to 25% of the time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • The person in this position needs to frequently move about clients' properties to complete estimates and oversee completion of jobs
  • Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
  • Constantly moves about job sites
  • Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
  • Occasionally ascends and descends a ladder to complete jobs
  • Must be able to observe and perceive information on a computer and documents
  • Must be able to communicate and converse with customers and staff over the phone and face-to-face
  • Occasionally will lift up to 50lbs

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