IT Systems Field Technician
13 hours ago
Absco Solutions is a leading provider of fire life-safety and security technology solutions, with a strong presence in Washington and Oregon.
Job SummaryWe are seeking a highly skilled IT Systems Field Technician to join our team. This role requires a technical individual with expertise in Information Technology and Infrastructure areas.
Key Responsibilities- Become a subject matter expert on Absco-specific applications, including video surveillance, access control, intrusion, and digital communications.
- Obtain factory certification on Absco-supported systems.
- Provide on-site and remote IT customer support for system installations and integration requirements.
- Support the field technicians with pre/job deployment of IT equipment.
- Troubleshoot IT-related issues for both hardware and software needs.
- Interface with vendors to troubleshoot equipment, firmware, and software issues.
- Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
- Work with team members and customers to provide strategic account support.
- Effectively communicate with internal and external customers.
- Travel to various locations to resolve issues on site.
- Experience with Windows, Windows Server, SQL Server, VM environments, and networking platforms.
- Uses troubleshooting, logical processing, and problem-solving skills to resolve hardware, software, and network issues.
- SQL query writing experience and IT certifications desired.
- Experience in consultation, design, implementation, training, and services for external and internal customers within the IT area.
- Experience providing clear and precise training.
- Competitive compensation $30-$35 per hour depending on experience, skill, and certifications.
- Benefits include medical, dental, vision, life and LTD/STD for employees and dependents.
- Training and certification opportunities, to include NICET, L&I, CEU, & manufacturer direct.
- Company equipment, tools, and vehicle (dependent on role).
- Company-paid personal time off (PTO) and holidays.
- Retirement plan with company match.
Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status or any other characteristic protected by law.
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