Customer Care Representative IV

2 weeks ago


Irvine, California, United States Novanta Full time
Unlock Your Potential

At Novanta, we're driven by innovation and a passion for delivering exceptional customer experiences. As a Lead Customer Care Representative, you'll play a vital role in shaping the future of our company.

Job Summary

This is a unique opportunity to join our global team and take on a leadership role in customer care. You'll be responsible for providing top-notch service, mentoring your team, and handling complex customer issues.

Key Responsibilities

  • Deliver exceptional customer service and resolve complex issues in a timely and professional manner.
  • Mentor and train team members to ensure they have the skills and knowledge needed to succeed.
  • Identify areas for improvement in customer care processes and implement changes to enhance the customer experience.
  • Analyze customer data to inform business decisions and drive growth.
Requirements

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
  • Excellent analytical and problem-solving skills, with the ability to think critically and develop creative solutions.
  • Strong leadership and mentoring skills, with the ability to inspire and motivate team members.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Outcomes / KPIs

  • Customer satisfaction
  • Order accuracy
  • Order processing time
Compensation and Benefits

  • The base pay for this position is $23.78 to $32.69 per hour, depending on the geographic market.
  • Annual bonuses and other forms of compensation may be provided as part of the compensation package.
  • Novanta offers a comprehensive benefits package, including medical, financial, and other benefits to support your overall well-being.
Novanta is an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

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