Customer Care Representative IV
2 weeks ago
At Novanta, we're driven by innovation and a passion for delivering exceptional customer experiences. As a Lead Customer Care Representative, you'll play a vital role in shaping the future of our company.
Job Summary
This is a unique opportunity to join our global team and take on a leadership role in customer care. You'll be responsible for providing top-notch service, mentoring your team, and handling complex customer issues.
Key Responsibilities
- Deliver exceptional customer service and resolve complex issues in a timely and professional manner.
- Mentor and train team members to ensure they have the skills and knowledge needed to succeed.
- Identify areas for improvement in customer care processes and implement changes to enhance the customer experience.
- Analyze customer data to inform business decisions and drive growth.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
- Excellent analytical and problem-solving skills, with the ability to think critically and develop creative solutions.
- Strong leadership and mentoring skills, with the ability to inspire and motivate team members.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Customer satisfaction
- Order accuracy
- Order processing time
- The base pay for this position is $23.78 to $32.69 per hour, depending on the geographic market.
- Annual bonuses and other forms of compensation may be provided as part of the compensation package.
- Novanta offers a comprehensive benefits package, including medical, financial, and other benefits to support your overall well-being.
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