Market Operations Manager

2 weeks ago


Sacramento, California, United States Bird Full time

Key Responsibilities

  • Oversee the comprehensive management of the designated portfolio, collaborating closely with the Operations leadership team.
  • Assess and enhance the performance and efficiency of our operations by monitoring and reporting on essential operational, ridership, supply, and demand metrics.
  • Leverage data analytics to refine processes, creatively address challenges, and evaluate outcomes.
  • Act as the primary representative for Bird, addressing any operational issues with stakeholders, including city officials, vendors, and other external partners.
  • Drive continuous growth initiatives, alongside local campaigns aimed at boosting market presence.
  • Manage operational costs with a strong focus on profitability and maintaining positive margins.
  • Cultivate a highly effective and motivated operations team, providing daily oversight, coordination, and training for our operational staff, including hourly, front-line employees in specific markets.
  • Tackle challenges by prioritizing tasks and navigating obstacles effectively.
  • Collaborate and communicate across the organization to ensure prompt resolutions, uphold quality standards, and gather process feedback.
  • Demonstrate resourcefulness and initiative—work independently and kickstart projects without supervision.
  • Embrace the Bird culture by fostering a fun, inclusive, and safe workplace environment.

Essential Qualifications:

  • Minimum of 3 years of relevant experience, including at least 1 year in a leadership role managing team members.
  • A self-driven, energetic individual with the capacity to acquire new skills, oversee a team, and evolve within the role.
  • Strong communication skills, capable of engaging with senior leadership and inspiring team members.
  • Proven ability to build networks and collaborate with external partners and city stakeholders.
  • Proficient in Excel and data management.
  • Experience in resolving complex issues, exercising sound judgment in decision-making, and navigating uncertain environments.
  • Ability to distill challenging problems into actionable and manageable tasks.
  • Naturally data-driven, with a keen attention to detail and a commitment to process enhancement.
  • Comfortable with learning and adapting to new concepts and tools.

Company Culture at Bird

We are a driven, intelligent, and open-minded team dedicated to our mission. Each day presents new challenges as we continuously advance, support one another, and collaborate to shape the future of micro-mobility.



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