Escalations Professional
6 days ago
The Wells Fargo team is seeking a skilled Escalations Professional to join our crew. As an Escalations Professional, you will be responsible for researching and resolving escalated inquiries and complaints. Your main objective will be to review in-process, closed, or cancelled single loan or credit exceptions, applications, claims, files, or online transactions and determine the appropriate course of action.
This role requires excellent analytical and problem-solving skills to conduct thorough investigations and make informed decisions. You will also work closely with cross-functional teams to ensure timely and effective resolutions.
We estimate this role's salary to be around $65,000 - $80,000 per year, depending on location and experience. If you are passionate about providing top-notch customer service and have a knack for resolving complex issues, we encourage you to apply.
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Escalations Resolution Specialist
6 days ago
West Des Moines, Iowa, United States Wells Fargo Full timeAt Wells Fargo, we're seeking a skilled Escalations Resolution Specialist to join our team. The estimated salary for this role is $65,000 - $85,000 per year.Job DescriptionWe're looking for a highly motivated individual to research and resolve escalated inquiries and complaints related to loan or credit exceptions, applications, claims, files, or online...
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Administrative Support Professional
1 week ago
West Des Moines, Iowa, United States Volt Full timeJob Description: Administrative Support ProfessionalAbout the Job:We are seeking an experienced Administrative Support Professional to join our team at Volt. In this role, you will support business execution initiatives by identifying and implementing process improvements. You will also perform moderately complex administrative tasks, manage documents, and...
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Frontline Support Professional
2 weeks ago
Des Moines, Iowa, United States Palmer Group Full timeCustomer Service OpportunityAre you passionate about delivering exceptional customer experiences? Do you possess strong communication and problem-solving skills? If so, we encourage you to apply for our Customer Service Representative position.In this role, you will be responsible for interacting with customers, resolving their inquiries, and providing...
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West Des Moines, Iowa, United States Genesis10 Full timeJob DescriptionWe are seeking an Administrative Assistant to support business execution and improve processes for a 12-month contract position in West Des Moines, IA.Compensation: $26.57 per hour, W2About the JobSupport business execution; proactively seek ways to improve processes.Perform moderately complex administrative support tasks.Receive direction...
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Life Insurance Customer Service Professional
6 days ago
Des Moines, Iowa, United States Infosys Limited Digital Full timeAbout the JobThe Senior Process Associate role at Infosys McCamish is an excellent opportunity for customer service professionals to deliver accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. The successful candidate will be responsible for utilizing multiple department systems to provide accurate...
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Loan Resolution Specialist
6 days ago
West Des Moines, Iowa, United States Wells Fargo Full time**About the Role:** At Wells Fargo, we're looking for a skilled Escalations Associate to join our team. This role is ideal for someone with a strong analytical mindset and excellent problem-solving skills.We offer a competitive salary of $85,000 per year, making it an attractive opportunity for professionals in this field.**Key Responsibilities:Conduct...
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Annuity Benefit Processor
6 days ago
West Des Moines, Iowa, United States Athene Full timeAbout the JobAs a Claims Representative at Athene, you will play a critical role in ensuring the smooth operation of our claims process, delivering exceptional customer experiences, and upholding the highest standards of professionalism.This position requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and...
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Pension Claim Advocate
2 weeks ago
West Des Moines, Iowa, United States Athene Full timeAbout the PositionAs a Pension Claim Advocate at Athene, you will be responsible for advocating on behalf of claimants, ensuring their claims are processed efficiently and effectively, and providing exceptional customer service.This role requires strong interpersonal and communication skills, the ability to navigate complex systems, and a keen eye for...
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Customer Experience Associate
1 week ago
West Des Moines, Iowa, United States IMS People Full timeKey ResponsibilitiesSupport Escalations by providing timely and effective resolutions to client concerns.Improve individual work processes within established procedures to enhance overall efficiency.Perform routine transactional or customer support tasks, including interacting with client personnel on basic information.In this role, you will have the...
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Customer Service Representative
6 days ago
West Des Moines, Iowa, United States Wells Fargo Full timeJob Title: Customer Service RepresentativeOverview: At Wells Fargo, our team of experienced professionals is dedicated to providing exceptional customer service. As a Customer Service Representative, you will play a critical role in resolving complex customer inquiries and ensuring that our clients receive the highest level of support.Key...
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Business Operations Specialist
1 week ago
West Des Moines, Iowa, United States Volt Full timeJob Title: Business Operations SpecialistAbout the Role:Volt is seeking a skilled Business Operations Specialist to join our team. This role will focus on supporting business execution initiatives by identifying and implementing process improvements. The successful candidate will perform moderately complex administrative tasks, manage documents, and handle...
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Information Security Specialist
3 weeks ago
Des Moines, Iowa, United States Apollo ITS Full timeJob DescriptionApollo ITS is seeking an experienced Information Security Specialist to join our team. This is a full-time position that will play a critical role in supporting the State of Iowa's Office of the Chief Information Officer (OCIO), Security Operations Center (SOC).Key ResponsibilitiesTriage information security incidents and provide tier one...
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Security Officer
4 weeks ago
West Des Moines, Iowa, United States Securitas Inc. Full timeJob SummaryWe are seeking a dedicated and detail-oriented Security Officer to join our team in West Des Moines, IA. As a Loss Prevention Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and assets.About the RoleThe ideal candidate will have excellent communication skills, be able to work independently,...
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Business Support Specialist
3 weeks ago
West Des Moines, Iowa, United States Volt Full timeAbout the RoleAt Innova Solutions, we are currently seeking a highly skilled Business Support Specialist to join our team. As a key member of our organization, you will play a vital role in supporting business execution initiatives by identifying and implementing process improvements.ResponsibilitiesProvide proactive support to ensure seamless business...
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Compliance Strategist and Team Leader
4 weeks ago
Des Moines, Iowa, United States Palmer Group Full timeJob SummaryThe Palmer Group seeks a seasoned Compliance Strategist and Team Leader to drive revenue growth, profitability, and high client satisfaction and retention in this pivotal role.About the RoleCraft and execute a services business strategy aligned with overall company objectives.Serve as an escalation point for complex issues and work to resolve them...
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PIV Card Activation Coordinator
7 days ago
Des Moines, Iowa, United States Citizant Full timeCustomer Service Representative - Government BadgingWe are seeking a skilled Customer Service Representative to provide excellent customer service to applicants and customers related to the enrollment process. The successful candidate will have prior experience in customer service, data collection, and enrollment management.Key Responsibilities:Answer phone...
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Des Moines, Iowa, United States Infosys Full timeJob OverviewIn this exciting opportunity as an Insurance Industry Customer Support Specialist, you will play a vital role in providing top-notch customer support to insurance industry professionals. Based in Des Moines, IA, you will be part of a dynamic team dedicated to delivering exceptional service and ensuring seamless transactions.A minimum of 1 year of...
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Certified Medical Assistant
2 weeks ago
Des Moines, Iowa, United States Trinity Health Corporation Full timeWe're looking for a dedicated and compassionate Certified Medical Assistant (CMA) to join our team at Trinity Health Corporation. As a CMA, you'll have the opportunity to work in a fast-paced healthcare environment and make a meaningful difference in the lives of our patients.About the JobThis is a full-time position that requires a high level of skill and...
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Insurance Customer Service Specialist
2 weeks ago
Des Moines, Iowa, United States Infosys Full timeJob OverviewAs an Insurance Customer Service Specialist at Infosys McCamish, you will play a pivotal role in delivering exceptional customer experiences by responding to inquiries from contract owners, agents, and third parties. This position requires utilizing multiple department systems to provide accurate information while maintaining a positive and...
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Mental Health Support Specialist
4 weeks ago
Des Moines, Iowa, United States UnityPoint Health Full timeJob Summary: We are seeking a Mental Health Support Specialist to join our team at UnityPoint Health. As a Mental Health Support Specialist, you will play a critical role in maintaining the therapeutic environment in our psychiatric unit and supporting patients with daily living activities.Responsibilities:* Provide empathetic interactions with patients*...