Escalations Resolution Specialist

7 days ago


West Des Moines, Iowa, United States Wells Fargo Full time

At Wells Fargo, we're seeking a skilled Escalations Resolution Specialist to join our team. The estimated salary for this role is $65,000 - $85,000 per year.

Job Description

We're looking for a highly motivated individual to research and resolve escalated inquiries and complaints related to loan or credit exceptions, applications, claims, files, or online transactions. This role requires determination of appropriate course of action through thorough review of in-process, closed, or cancelled single loan or credit exceptions.

Key Responsibilities:
  • Research and resolve escalated inquiries and complaints
  • Determine appropriate course of action by conducting thorough reviews

The ideal candidate will possess strong analytical skills, excellent communication abilities, and the capacity to work effectively under pressure.

Benefits

As an employee at Wells Fargo, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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