Service Coordinator

2 weeks ago

Ashburn, Virginia, United States Jobs for Humanity Full time
Job Summary

**Job Title:** Service Coordinator IIILocation: Ashburn, VA

**Job Type:** Full-time

**About Us:** Jobs for Humanity is a collaborative organization that aims to build an inclusive and just employment ecosystem. We support individuals from diverse backgrounds and strive to create a fair and equitable work environment.

Job Description

**Key Responsibilities:**

  • Manage inbound service calls and dispatch technicians as needed.
  • Virtually monitor customer systems to ensure all equipment is functioning properly.
  • Complete scheduling and rescheduling as needed for all services, ensuring the system schedule is updated accurately daily.
  • Maintain the preventative maintenance schedule for assigned customers, ensuring all services are completed as contracted.
  • Manage third-party contractors, schedule, and coordinate all services as needed.
  • Provide clear and timely communication to customers and internal teams at all times.
  • Follow up on all outstanding service requests, ensuring all services are completed.
  • Email service reports to customers once all services have been completed.
  • Follow up with the project management team to ensure all technicians follow up items listed on the service reports are proposed and submitted to the customer for approval.
  • Escalate all issues and concerns as identified to ensure timely response and resolution to customers.
  • Scan, categorize, and save all applicable documentation into their appropriate locations in the system for future reference.
  • Manage all services from end to end, ensuring all areas of the service requests are completed.

**Requirements:**

  • At least 4 years of scheduling/monitoring experience.
  • Experience working with data center environments.
  • Exceptional customer service skills.
  • Exceptional communication skills.
  • Problem-solving skills.
  • Ability to multitask efficiently.
  • Exceptional time management and organizational skills.
  • Sense of urgency to ensure all requests are managed in a timely manner.
  • Ability to work independently and with a team.
  • Reliable transportation.
  • Maintain a professional demeanor at all times.

**Computer Skills:** Proficient in Microsoft Office Suite.

**Supervisory Responsibilities:** No supervisory responsibilities for this position.

**Physical Demands:** Prolonged periods of sitting at a desk and working on a computer. Ability to lift 10 pounds at times.

**Equal Opportunity Employer:** CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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