Client Relations Specialist
3 weeks ago
JOB OVERVIEW
The Client Service Coordinator is essential in facilitating a seamless experience for both clients and their pets within the veterinary practice. This role is pivotal in enhancing the efficiency of the veterinary team while delivering outstanding customer service. The position encompasses a variety of administrative responsibilities, direct client engagement, and support for the overall functionality of the practice.
KEY RESPONSIBILITIES- Attract new clientele and promote the services offered by the practice
- Manage the flow of clients and pets to ensure timely care
- Deliver courteous and professional service to clients and their pets
- Inform clients about pet wellness programs and preventive health measures
- Assist clients with necessary documentation, pet records, and medication
- Oversee financial transactions and carry out administrative tasks as required
- Demonstrated leadership capabilities
- Strong customer service orientation
- Excellent communication skills
- Effective organizational skills
- Proficient problem-solving abilities
- Client service expertise
- Capacity to handle multiple tasks simultaneously
At Banfield Pet Hospital, we are committed to the principles of quality, accountability, mutual benefit, efficiency, and autonomy. We focus on delivering exceptional service to our clients while fostering a supportive and collaborative workplace culture.
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