Client Service Associate

3 weeks ago


Tucker, Georgia, United States Gainwell Technologies Full time
Position Overview:

As a Customer Support Specialist at Gainwell Technologies, you will play a vital role in addressing client inquiries and enhancing their experience. This position offers a hybrid work environment, allowing you to balance remote work with occasional on-site responsibilities.

Key Responsibilities:
  • Provide accurate and timely responses to client questions, escalating complex issues to the appropriate personnel as necessary.
  • Utilize your skills to troubleshoot client concerns, maintain account records, and ensure follow-up to confirm resolution of inquiries.
  • Adhere to service level agreements (SLAs) while consistently achieving production goals.
  • Collaborate with colleagues and management to address client inquiries effectively and train new team members in customer service protocols.
  • Enhance operational efficiency by reviewing and suggesting improvements to existing procedures and workflows.

Qualifications:
  • High school diploma or equivalent.
  • A minimum of two years of experience in customer service across any sector.
  • Familiarity with help desk software, computer applications, and Microsoft Office Suite.
  • Strong analytical and problem-solving abilities to resolve client issues effectively.
  • Excellent communication skills, both written and verbal, to interact with clients professionally.
  • Ability to work collaboratively within a team and identify key stakeholders for issue resolution.

Assessment Requirement:
All candidates must complete the Harver Assessment as part of the interview process. This assessment evaluates essential competencies relevant to the role, including communication, multitasking, and problem-solving skills.

Work Environment:
This role operates in a hybrid setting, combining remote work with occasional in-office duties. Video conferencing is required during interviews and the initial orientation period.

Compensation and Benefits:
The salary range for this position is competitive, reflecting geographic location, internal equity, and relevant experience. Full-time employees are eligible for a flexible vacation policy, a 401(k) match, comprehensive health benefits, and educational support. Gainwell Technologies also offers various leadership and technical development programs to enhance your skills.

At Gainwell, we are committed to fostering a diverse and inclusive workplace, ensuring that all qualified applicants receive equal consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

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