Office Administrator
4 weeks ago
We are seeking a highly skilled and experienced Office Manager to join our team at Tahoe Family Hearing Clinic, PC. As a key member of our staff, you will be responsible for managing patient scheduling, fostering patient satisfaction, and improving clinic productivity.
Key Responsibilities:
- Manage patient scheduling, including discussing patient requirements and confirming patient details
- Foster patient satisfaction and improve clinic productivity
- Insurance verifications and prior authorizations
- Maintain and foster strategic vendor relationships
- Maintain patient records and manage patient charts
- Inventory management in electronic medical records system
- Extensive customer service utilizing email, phone calls, text messages, and in-person interactions
- Audiology aide responsibilities, including equipment troubleshooting and assisting audiologist/hearing aid dispenser with patient care
- Process hearing aid orders, cleanings, and repairs
- HIPAA compliance and ethics
- Assist operations with office management and community outreach
Requirements:
- Minimum 5 years of experience managing a medical office
- Minimum 3 years sales or customer services experience
- Proficiency in insurance verifications, authorizations, and other required patient benefit determination
- Demonstrated experience building strong positive relationships with patients, strategic vendors, and community members
- Ability to communicate verbally and in writing with utmost clarity
- Proficiency with Microsoft Office suite of products and Google Suite of products
- Extensive experience working with industry standard electronic medical records platform(s)
- High School Diploma; Business school or Associate degree preferred
What We Offer:
- Hourly rate ($25-30 DOE)
- Health, Dental/Vision benefits
- Flexible schedule
- Career growth opportunities
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