Office Administrator

4 weeks ago


South Lake Tahoe, California, United States CQ Partners Full time
Job Summary

We are seeking a highly skilled and experienced Office Manager to join our team at Tahoe Family Hearing Clinic, PC. As a key member of our staff, you will be responsible for managing patient scheduling, fostering patient satisfaction, and improving clinic productivity.

Key Responsibilities:

  • Manage patient scheduling, including discussing patient requirements and confirming patient details
  • Foster patient satisfaction and improve clinic productivity
  • Insurance verifications and prior authorizations
  • Maintain and foster strategic vendor relationships
  • Maintain patient records and manage patient charts
  • Inventory management in electronic medical records system
  • Extensive customer service utilizing email, phone calls, text messages, and in-person interactions
  • Audiology aide responsibilities, including equipment troubleshooting and assisting audiologist/hearing aid dispenser with patient care
  • Process hearing aid orders, cleanings, and repairs
  • HIPAA compliance and ethics
  • Assist operations with office management and community outreach

Requirements:

  • Minimum 5 years of experience managing a medical office
  • Minimum 3 years sales or customer services experience
  • Proficiency in insurance verifications, authorizations, and other required patient benefit determination
  • Demonstrated experience building strong positive relationships with patients, strategic vendors, and community members
  • Ability to communicate verbally and in writing with utmost clarity
  • Proficiency with Microsoft Office suite of products and Google Suite of products
  • Extensive experience working with industry standard electronic medical records platform(s)
  • High School Diploma; Business school or Associate degree preferred

What We Offer:

  • Hourly rate ($25-30 DOE)
  • Health, Dental/Vision benefits
  • Flexible schedule
  • Career growth opportunities


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