Customer Service Representative

3 weeks ago

Spokane, Washington, United States Mr Handyman Full time

About Mr. Handyman

At Mr. Handyman, we're committed to delivering exceptional service and quality work to our customers. We're seeking a highly organized and detail-oriented Office Professional to join our team.

Key Responsibilities

  • Lead management and scheduling: You will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
  • Making recommendations and managing expectations with customers: You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create lifelong customers: Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We'll Measure Performance

  • Quality of work: Our value comes from meeting and exceeding our customers' expectations at every touch point.
  • Customer satisfaction: You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency: Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

  • Culture alignment: You must be a team player who shares our values and is committed to delivering exceptional service.
  • Rockstars only: We're looking for highly skilled and motivated individuals who can make a real impact.
  • Bought into the vision: You must be passionate about delivering exceptional customer experiences and be committed to our mission.

Requirements

  • Live within the area: You must be able to commute to our office.
  • Have 2+ years of experience in an office setting: You must have a proven track record of delivering exceptional customer service.
  • Solving problems must come easily to you: You must be able to think critically and come up with creative solutions.
  • Complete a background check: We're committed to ensuring the safety and security of our customers and employees.
  • Professional communication and phone skills: You must be able to communicate effectively with customers and colleagues.

Benefits and Pay

The pay range for this position is $18.00 to $22.00 and is dependent on your experience.

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