Client Trade Support Specialist

3 days ago


New York, New York, United States Jane Street Full time
About the Position

We're seeking a skilled professional to join our Client Trade Support team at Jane Street. As a key member of our trading operations team, you will play a vital role in supporting and growing our client-facing trading businesses.

Key Responsibilities
  • Monitor the real-time health of our client-facing trading infrastructure to ensure seamless trading experiences.
  • Collaborate with trading desks and technologists to identify and resolve issues that arise during trading hours.
  • Work with developers to prioritize and implement projects that enhance our trading offerings.
  • Guide new counterparties through the onboarding process to ensure a smooth trading experience.
  • Act as the primary point of contact for clients, addressing a wide range of issues, including technical queries, order handling, clearing and settlement inquiries, data requests, and troubleshooting.
About You

We're looking for a candidate with:

  • 2+ years of experience in electronic equity or options execution.
  • Comfort with operating in a Unix environment.
  • A customer-centric mindset, with strong client-facing skills and experience.
  • Experience with installing, administering, and supporting FIX connectivity and related applications.
  • A sense of responsibility, ownership, and urgency in their work.
  • The ability to perform and prioritize tasks under pressure.
  • Excellent organizational skills and attention to detail.
  • A team-centric approach to work.

If you're a recruiting agency interested in partnering with us, please reach out to agency-partnerships@janestreet.com.



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