Client Trade Support Specialist
3 days ago
We're seeking a skilled professional to join our Client Trade Support team at Jane Street. As a key member of our trading operations team, you will play a vital role in supporting and growing our client-facing trading businesses.
Key Responsibilities- Monitor the real-time health of our client-facing trading infrastructure to ensure seamless trading experiences.
- Collaborate with trading desks and technologists to identify and resolve issues that arise during trading hours.
- Work with developers to prioritize and implement projects that enhance our trading offerings.
- Guide new counterparties through the onboarding process to ensure a smooth trading experience.
- Act as the primary point of contact for clients, addressing a wide range of issues, including technical queries, order handling, clearing and settlement inquiries, data requests, and troubleshooting.
We're looking for a candidate with:
- 2+ years of experience in electronic equity or options execution.
- Comfort with operating in a Unix environment.
- A customer-centric mindset, with strong client-facing skills and experience.
- Experience with installing, administering, and supporting FIX connectivity and related applications.
- A sense of responsibility, ownership, and urgency in their work.
- The ability to perform and prioritize tasks under pressure.
- Excellent organizational skills and attention to detail.
- A team-centric approach to work.
If you're a recruiting agency interested in partnering with us, please reach out to agency-partnerships@janestreet.com.
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