Trading Systems Support Specialist

3 days ago

New York, New York, United States TP ICAP Full time
Group Overview

TP ICAP is a leading provider of market infrastructure solutions, connecting clients to global financial and commodities markets. Our purpose is to deliver innovative and responsible solutions, improving price discovery, liquidity, and data distribution.

We operate from over 60 offices in 27 countries, with a team of 5,200 people working together to achieve our vision of being the world's most trusted and innovative liquidity and data solutions specialist.

Role Overview

The Trading System Support team is responsible for maintaining TP ICAP's trading platforms, trade resolution, post-trade services, and market data APIs. This global team is based in London, New Jersey, Hong Kong, and Singapore.

As a key member of this team, you will provide market support to clients, brokers, and sales teams, configure static data for client and instrument setup, onboard clients for post-trade services, order routing, and market data, and represent the team as a key project stakeholder in all trading initiatives.

Key Responsibilities

• Access controls onto TP ICAP's electronic and voice offerings
• Adhere to governance by following operational procedures to ensure TP ICAP's market operates in an orderly manner
• Maintain all groups and pages, including sorting across multiple asset classes
• Create all firms, traders, brokers, and voice accounts
• Oversee market control of all products on our trading systems
• Investigate and escalate system issues to production support or developers following global support framework
• Provide broker/trader support, training, and screen configuration on TP ICAP's electronic platforms
• Handle client queries, connectivity issues, and post-trade issues with clients

Experience/Competences

Essential:
• Strong client-facing ability
• Excellent communication skills, both written and verbal
• Service-oriented with a good understanding of trade lifecycles
• Experience in a support role from a market or technical perspective
• Strong team player with high commitment

Desired:
• Understanding of wholesale financial services
• Good understanding/knowledge of the life cycle of a trade
• Good understanding of inter-dealing broking
• Desired experience in credit derivatives, bond, FX products, OTC products
• Desired experience of working within an investment bank or inter-dealer broker

Job Band & Level: Professional, 4

$55,000 - $60,000

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central part of this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location
USA - 200 Vesey Street - New York, NY

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