Trading Systems Support Specialist

2 weeks ago


New York, New York, United States TP ICAP Full time
Job Overview

The Trading System Support team at TP ICAP is responsible for maintaining the company's trading platforms, trade resolution, post-trade services, and market data APIs. This global team operates from multiple locations, including London, New Jersey, Hong Kong, and Singapore.

With TP ICAP Global Broking's growth in hybrid trading and volume matching platforms, the Trading System Support team plays a crucial role in every launch, including:
  • Providing market support to clients, brokers, and sales teams
  • Configuring static data for client and instrument setup
  • Supporting client onboarding and post-trade services, order routing, and market data
  • Representing the team as key project stakeholders in all trading initiatives
  • Ensuring TP ICAP's markets operate in an orderly fashion, maximizing speed to market in a compliant and controlled manner

Key Responsibilities

The successful candidate will be responsible for:
  • Access controls onto TP ICAP's electronic and voice offerings
  • Adhering to governance by following operational procedures to ensure TP ICAP's market operates in an orderly manner
  • Maintaining all groups and pages, including sorting across multiple asset classes
  • Creating all firms, traders, brokers, and voice accounts
  • Managing the auction calendar and rolling new instruments onto the screen
  • Working with NEX/Brokertec for customer and firm mapping
  • Overseeing market control of all products on TP ICAP's trading systems
  • Investigating and escalating system issues to production support or developers following global support framework
  • Providing broker/trader support, training, and screen configuration on TP ICAP's electronic platforms
  • Handling client queries, connectivity issues, and post-trade issues with clients

Requirements

The ideal candidate will possess:
  • Strong client-facing ability
  • Excellent communication skills, both written and verbal
  • Service-oriented mindset with a good understanding of trade lifecycles
  • Experience in a support role from a market or technical perspective
  • Strong team player with high commitment

Desirable Skills

The following skills are highly desirable:
  • Understanding of wholesale financial services
  • Good understanding/knowledge of the life cycle of a trade
  • Good understanding of inter-dealer broking
  • Desired experience in credit derivatives, bond, FX products, OTC products
  • Desired experience of working within an investment bank or inter-dealer broker

Location
USA - 200 Vesey Street - New York, NY

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