Customer Service Representative

21 hours ago


El Mirage, Arizona, United States CRH Full time

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.

Key Responsibilities

  • Assist customers with product questions, ordering, and order tracking
  • Enter orders into the system for delivery
  • Prepare quotes and issue credits or debits accurately when applicable
  • Answer incoming calls and assist walk-in counter customers
  • Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

Requirements

  • High school diploma or equivalent
  • Detail-oriented and skilled in data entry
  • Good with basic math and Microsoft Office suite
  • Good organizational and problem-solving skills
  • Experience with a multi-line phone system and ability to multi-task
  • Bilingual skills: English and Spanish
  • Experience in the building materials industry
  • Ability to sit for extended periods and perform repetitive motions

What CRH Offers

  • Comprehensive benefits programs, including medical, dental, and disability benefits
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth and development


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