Senior Sales Manager

17 hours ago

College Park, Maryland, United States The Hotel at the University of Maryland Full time
About The Hotel at the University of Maryland

The Hotel at the University of Maryland is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. We are a market leader in service and guest experience, and our team is focused on delivering highly personalized service.

Job Summary

We are seeking a dynamic and engaging association sales professional to join our team. The ideal candidate will have demonstrated the ability to pursue, build, and fortify relationships in the association community. The successful candidate will be an aggressive prospector with market-leading closing skills and the ability to lead by example while working within a strong and outgoing team environment.

Key Responsibilities
  • Live an active engagement in the sales process, from prospecting to closing
  • Negotiate guest room rates and/or hotel services within approved booking guidelines
  • Accurately produce and review all sales contracts, rate agreements
  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
  • Actively prospect & qualify new business, including outside direct sales and out-of-market travel from time to time
  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients
  • Participate in appropriate organizations, networking events, and attend trade shows per market segment
  • Produce monthly sales-related reports & sales forecasts for assigned areas of responsibility
  • Track activities in the Hotel's sales and catering system, including all notes, actions, and details related to sales activities
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
  • Achieve monthly sales goals
  • Ensure unresolved incidents are reported to the Manager/Supervisor
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  • Maintain knowledge and compliance with departmental policies, service procedures, and standards
  • Strong ability to work independently
  • Availability during peak operating times, i.e.: Weekends, Holidays, and Special Events
  • Work as a team member to ensure our guests have the best possible experience
  • Attend department meetings and training sessions as necessary
  • Support Southern Management's Mission, Vision, and Values
  • Comply with all Southern Management's policies and procedures
  • Perform various other duties as assigned by the Manager
  • Lead by example, be a positive example for team in action and attitude
  • Delegate work as appropriate, clearly stating objectives and time-line requirements to appropriate departmental team members as appropriate
  • Work collaboratively with others to analyze and improve work processes
  • Positive interaction with all levels of management and vendors
Requirements
  • 4+ years of demonstrated hotel sales experience, preferably working within association markets
  • High School Diploma or equivalent required. Associate or bachelor's degree in business or relevant field preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven sales professional looking for a new challenge, please submit your application.

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