Cloud Support Site Lead

4 weeks ago

Reston, Virginia, United States Dunhill Professional Search & Government Solutions Full time

Clearance Requirements

Active TS/SCI w/ Full Scope Poly clearance level required.

As a trusted partner in the Federal space, the Site Lead drives operations both on a local and cross-site level in support of Microsoft's Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for Azure core.

Duties and Responsibilities

  • Senior resource on-site who is accountable for day-to-day operations and program oversight.
  • Ensure there is global operational coverage of all workstreams 24x7, to include onsite shift coverage for locations within your region.
  • Building partnerships and liaising with customer team leads to determine solutions for issues that may arise.
  • Understanding operations at the tactical level.
  • Build scalable and sustainable internal processes to ensure operational efficiencies.
  • Facilitate program communications and provide regular status reports as required to include briefings to the customer.
  • Foresee and analyze project risks, develop risk management plans and mitigate subsequent issues.
  • Initiate meetings with customer when needed.
  • Shape established metrics from collection to dynamic dashboards to include KPI/SLA tracking.
  • Drive operations and special projects to expand our capabilities.
  • Seek growth opportunities for our employees and the business.
  • Partner with leadership team and regional Delivery Manager to ensure the best operational outcomes for the program.
  • Oversee the regional sites under your purview and visit those sites as needed.
  • TS/SCI with Poly clearance.
  • Strong cross team/group/org collaboration skills.
  • Excellent communication skills to include effectively tailoring messages to the specific needs of the audience.
  • Demonstrates strong project management skills.
  • Exhibits excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space.
  • Demonstrated experience in briefing to customers/clients.
  • Experience with Microsoft Office tools (powerpoint, excel, word, sharepoint).
  • Ability to travel to sites within your region when needed.
  • Shift work may be required.
  • Design, develop, and deliver training programs that align with customer objectives, utilizing various training methods and tools, including e-learning, workshops, and on-the-job training.
  • Advises and makes improvement recommendations of the delivery of on-site and/or in-house training classes, seminars, self-study, lectures, demonstrations, simulation exercises and discussion groups for customers and/or employees.
  • Create and maintain training materials, including presentations, training manuals, and e-learning content. Applies advanced knowledge for the planning and designing of instructional methods and materials.
  • Identifies training needs and recommends advanced training solutions by working with business leaders and critical stakeholders.
  • Learning cutting edge technology, working closely with our Microsoft partner.

Minimum Qualifications

  • Bachelor's Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.
  • 5 years of experience in Information Technology.
  • project management experience.

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