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Creative Operations Director

2 months ago

Raleigh, North Carolina, United States Willis Towers Watson Full time
{"title": "Creative Operations Director", "description": "Job Summary

We are seeking a highly skilled Creative Operations Director to join our team at Willis Towers Watson. The successful candidate will be responsible for facilitating the development of all creative assets, managing the flow of information and assets to and from the creative team, and ensuring effective processes and consistent experiences across all teams.

Key Responsibilities
  • Manage creative process and workflow from creative request to release of assets.
  • Responsible for intake, coordination, and project management of creative projects and processes, including design, production, copywriting, and development.
  • Identify lift and requirements for all requests with input from Content and Design Directors.
  • Facilitate collaboration between internal and external stakeholders.
  • Work with internal teams to establish priorities and ensure all Creative work in progress is in line with business priorities.
  • Create and manage timelines and deadlines for creative assets.
  • Manage project documentation, keeping it up-to-date and relevant for team members and stakeholders.
  • Develop and refine effective workflow processes, scheduling strategies, and communication models.
  • Communicate clearly and frequently to all stakeholders regarding timelines, delivery, feedback, obstacles, and improvement opportunities.
  • Incorporate new processes, tools, and workflow systems to improve efficiencies.
  • Maintain a firm understanding of all aspects of creative production process.
  • Monitor team bandwidth and work with team leads to load-balance for high-priority projects.
Requirements
  • BA or BS or comparable work experience.
  • 7+ years of experience in direct operational management with creative department or agency.
  • Experience in handling issues around supervision, resource management, technology, and workflow processes.
  • Understanding of design and content production processes.
  • Proven track record of facilitating best-in-class creative.
  • Communicating and building strong connections with executive leadership.
  • Knowledge of implementation and utilization of technologies that support creative teams (workflow/project management, digital asset management/DAM).
  • Experience directing and managing growing teams of resources.
  • Ability to build relationships across teams.
  • Ability to multi-task, set priorities, and be resourceful in a fast-paced environment.
  • Excellent verbal and written communication skills, interpersonal skills, organizational skills, and positive attitude.
  • Proven ability to create clarity in ambiguous circumstances.
About Us

Willis Towers Watson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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