Retail Sales Associate
20 hours ago
About The UPS Store #3764
The UPS Store #3764 is a leading provider of shipping, printing, and business services. We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team.
Job Summary
The Retail Sales Associate is responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The ideal candidate will have previous retail experience, strong communication and people skills, and a professional appearance.
Key Responsibilities
- Customer Service: Provide world-class customer service to all retail customers, responding to their needs and resolving any issues in a timely and professional manner.
- Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
- Equipment Operation: Operate various equipment, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Product Knowledge: Advise customers on our range of products and services, including shipping, printing, and business solutions.
- Sales and Upselling: Identify opportunities to cross-sell and up-sell products and services to customers, driving sales and revenue growth.
- Teamwork: Collaborate with colleagues to achieve sales and customer service goals, maintaining a positive and supportive team environment.
Requirements
- High School Diploma or Equivalent: Required
- Retail/Customer Service Experience: Previous experience in retail or customer service, with a strong focus on delivering exceptional customer experiences.
- Communication and People Skills: Excellent communication and people skills, with the ability to build strong relationships with customers and colleagues.
- Computer Skills: Strong computer skills, including Microsoft Office and Adobe Suites, with the ability to learn new software and systems quickly.
- Lifting and Mobility: Ability to lift 45 pounds when needed, with a focus on maintaining a safe and healthy work environment.
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