Field Service Technician

5 days ago

Boston, Massachusetts, United States Atlas Copco Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team in Michigan City, Indiana. As a Field Service Engineer, you will be responsible for providing expert maintenance and repair services for industrial vacuum pumps and associated equipment.

Key Responsibilities
  • Perform routine, preventative maintenance and repairs in strict adherence to manufacturer recommendations.
  • Troubleshoot and diagnose equipment malfunctions using the latest tools and techniques.
  • Maintain records of all work performed using advanced hardware and software tools.
  • Equip yourself with the necessary tools and ensure their ongoing maintenance to support high-quality service.
  • Acquire advanced skills in VSD's, PLC, industrial networks, remote monitoring, and leak audits to provide the best possible solutions.
  • Participate in a rotating on-call schedule and be prepared for overtime when needed.
  • Promote knowledge-sharing and on-the-job training among colleagues to enhance collective expertise and provide outstanding service.
  • Represent the company with pride, projecting a knowledgeable and customer-centric image to customers.
  • Perform all responsibilities observing Atlas Copco standards, aiming to understand and meet the needs and expectations of customers.
  • Communicate with all team members to ensure the job is completed.
  • Be prepared to take on additional responsibilities, demonstrating commitment to the success of the team and customers.
Requirements
  • A High School Diploma or equivalent with technical training in electrical, hydraulics, pneumatics, or HVAC.
  • 1+ years of technical experience with troubleshooting and resolving field equipment issues.
  • Knowledgeable in technical expertise, combining mechanical and electrical components.
  • Blueprint and technical reading skills.
  • Familiar with manufacturing/production or assembly-plant working conditions.
  • Customer-focused and take ownership of meeting the customer's needs.
  • Motivated to achieve targets.
  • A valid driver's license.
  • Ability to lift up to 50 lbs. and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.
  • Fluent in English, as this is our internal language.
What We Offer
  • An attractive benefit package, including a flexible benefits plan, and generous 401(k) retirement plan.
  • Health insurance, dental insurance, vision insurance.
  • Paid time off.
  • Life & Disability insurance.
  • Salary based on knowledge, skills, and experience.
About Us

We are an equal opportunity employer and offer reasonable accommodations to those with disabilities. We believe in fostering a learning culture where global mobility is an important enabler for growth. Our learning culture supports you on your journey, providing individual learning opportunities, feedback culture, internal job portal, global project assignments, or on-site training from our academy.

We offer a hybrid work environment, with the option to work remotely from home with travel involved. Our office is located in Michigan City, Indiana, and we are flexible with your location. You will travel to our local customer sites and have regular check-ins with management.

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