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Store Operations Manager

1 month ago

Kansas City, Missouri, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and leading a team of retail associates.

Key Responsibilities
  • Open and close the store in the absence of management, ensuring all systems are started up and cash handling is accurate.
  • Responsible for opening the back door for deliveries and completing product returns, order voids, and customer refunds.
  • Model and deliver a distinctive and delightful customer experience, engaging with customers and patients to ensure a positive experience.
  • Lead a team of retail associates, providing coaching and guidance to ensure excellent customer service and store operations.
  • Assist with and coach team members on the warehouse and vendor ordering process, including opening the back door for vendor deliveries.
  • Responsible for registering all related sales on assigned cash register, including records of scanning errors and price verifications.
  • Assist manager or assistant store manager in reviewing order exceptions and assisting in reverse logistics.
  • Maintain accurate inventory counts and ensure proper signage is displayed at the store to support accurate pricing of products.
  • Assist with bookkeeping activities, including cash reports and bill payments as necessary.
  • Ensure compliance with state and local laws regarding regulated products and maintain a clean, neat, and orderly store condition.
Requirements
  • One year of prior leadership, supervisory, or retail key holder work experience.
  • Must be fluent in reading, writing, and speaking English.
What We Offer

As a Shift Lead at Walgreens, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of retail associates and contributing to the success of our store. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.