Customer Experience Representative

2 weeks ago


Grants Pass, Oregon, United States Kelly Services Full time
About the Company

Kelly Services is a leading staffing expert connecting professionals with top companies for opportunities where they can learn, grow, and thrive. Our mission is to provide limitless opportunities to enrich your life and fuel every next step.

Our Commitment:

  • To provide exceptional customer experiences and deliver results-driven solutions.
  • To foster a culture of diversity, equity, and inclusion, embracing different backgrounds, perspectives, and abilities.
  • To empower employees with opportunities for growth, development, and career advancement.

About the Job:

We are seeking a highly skilled Customer Service Representative to join our team at a global fashion eyewear company in Grants Pass, OR. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Follow established processes and systems to ensure that customer care standards are met or exceeded.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures.
  • Demonstrate 100% follow-through in every commitment to provide one call resolution.
  • Effectively communicate additional promotions and services we offer.
  • Process customer orders in a courteous, efficient, and timely manner with minimal errors.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
  • Communicate effectively with leaders, including the customer service supervisor and manager.

Requirements:

  • Minimum typing speed of 35 wpm.
  • 10-key touch.
  • Phone experience.
  • Professional communication skills.
  • At least 2 years of experience in a similar role.

Benefits:

  • A competitive hourly rate of $16.00 per hour.
  • A temp-to-hire opportunity with potential for permanent placement.
  • A convenient morning shift timing (6:30-3:30 or 7:00-4:00).
  • An onsite position offering stability and growth opportunities.
  • A variety of benefits, including medical, dental, vision, and retirement savings plan.
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